Effective Date: 1 July 2026 — Last Updated: 1 July 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User") and ATH Solutions (Pty) Ltd ("ATH Solutions", "we", "us", or "our") governing your access to and use of the Enterprise Disaster Management Platform ("EDMP", "Platform"). By registering an account or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use EDMP.
To use EDMP you must:
You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately at info@ath.solutions if you suspect unauthorised access to your account. ATH Solutions is not liable for losses caused by your failure to safeguard your credentials. You may not share, sell, or transfer your account to any third party.
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
Contractors must complete a three-phase Know Your Customer (KYC) verification process before being permitted to bid on or accept Jobs. ATH Solutions verifies registration documents, licenses, and insurance in good faith but does not guarantee the accuracy of any third-party information provided by Contractors. Tenants and Subscribers are encouraged to conduct their own due diligence.
When a Subscriber accepts a Contractor’s quote, funds equal to the agreed job value are collected and held in Escrow by the Platform. Funds are released to the Contractor upon milestone completion and Subscriber approval. A 10% holdback is retained until expiry of the 30-day warranty period. ATH Solutions charges a commission of 5–15% of the job value (as displayed at the time of job acceptance) on each completed transaction.
Disputes arising from work quality or payment may be escalated through the Platform’s built-in arbitration workflow. ATH Solutions’ determination in arbitration is final and binding, subject to applicable law.
Tenants pay a subscription fee as agreed in their separate commercial agreement. Transaction commission fees are deducted from Escrow releases. All fees are quoted inclusive of VAT where applicable. ATH Solutions reserves the right to revise fees on 30 days’ written notice.
All software, designs, trademarks, and content forming part of EDMP are the exclusive property of ATH Solutions or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose. Nothing in these Terms transfers any intellectual property rights to you.
Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference.
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ATH SOLUTIONS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ATH SOLUTIONS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM.
IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE FEES YOU PAID TO ATH SOLUTIONS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ZAR 5,000.
You agree to defend, indemnify, and hold harmless ATH Solutions and its affiliates from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your violation of these Terms, your use of the Platform, or your interaction with any other user.
We may suspend or terminate your account immediately, without notice, if we believe you have violated these Terms or applicable law, or if your conduct may harm other users or the Platform. You may close your account at any time by submitting a data deletion request. Termination does not extinguish any payment obligations incurred prior to termination.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising under these Terms shall first be referred to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be submitted to binding arbitration in KwaZulu-Natal, South Africa, under the rules of the Arbitration Foundation of Southern Africa (AFSA), with the arbitration conducted in English.
We may revise these Terms at any time. Material changes will be communicated by email and by a notice on the Platform at least 14 days before taking effect. Your continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at info@ath.solutions.